الشركة العامة لمرفأ طرطوس

TICT Procedures in handling Complaints :

- Complaints & suggestions and records of same will be
 taken by and maintained by the terminal Manager (TM).

- Complaints & suggestions box will be placed in Billing
  CFS & Operations Building and is open to any user of the
  Terminal regarding any aspect of TICT activity . 

- TM will acknowledge receipt of all Complaints & suggestions 
  received and will deal with the item or forward to relevant department 

- TM will notify the party concerned within five 
  working days of action taken or to be taken .

- The Complaints or suggestions can also be send 
  to TPGC operating and Follow-up office

- TPGC operating and follow-up office may check the  
  record of complaints and the way it was dealt with .

- TM will provide TPGC a monthly report on the summery
  of complaints & suggestions and action taken