- Complaints & suggestions and records of same will be taken by and maintained by the terminal Manager (TM).

- Complaints & suggestions box will be placed in Billing ,CFS & Operations Building and is open to any user of the Terminal regarding any aspect of TICT activity .

- TM will acknowledge receipt of all Complaints & suggestions received and will deal with the item or forward to relevant department .

- TM will notify the party concerned within five working days of action taken or to be taken .

- The Complaints or suggestions can also be send to TPGC operating and Follow-up office.

- TPGC operating and follow-up office may check the record of complaints and the way it was dealt with .

- TM will provide TPGC a monthly report on the summery of complaints & suggestions and action taken .